Cancellation & Refund Policy

Cancellation & Refund Policy

Your plans change. The weather changes. We understand!

 

You may cancel for a full refund or reschedule up to 24 hours before the start time.

Within 24 hours of the start time: We greatly discourage cancelling or moving reservations. Rentals are not reschedulable, cancellable or refundable. Classes and trips are reschedulable after a $25 fee per person, but not refundable.

Our Intermediate+ trips and Basics classes are tiring and newer students poop out after one session. Please sign up for only one session per weekend.

If you arrive after the start time, this is a no show. Reservation emails remind visitors to arrive 15 minutes ahead to get outfitted.

Weather: We watch the weather closely and cancel for lightning, extended showers, or high winds, but not for scattered showers or clouds. In case of a weather cancellation, we’ll email you 2 hours prior to the start time and offer to reschedule or refund you. We try to cancel ahead, but if storms arrive while you’re here, we’ll reschedule or refund you and add a free rental to your account.

 

 

Thank you for reading our Cancellation Policy. Please email us at [email protected] to assist you.