Cancellation & Weather Policy

Cancellation & Weather Policy

Your plans change. The weather changes. We understand!

 

You may cancel for a full refund or reschedule up to 24 hours before the start time.

Weather: We watch the weather closely and cancel for lightning, extended showers, or high winds, but not for scattered showers or clouds. In case of a weather cancellation, we’ll email you 2 hours prior to the start time and offer to reschedule or refund you. We try to cancel ahead, but if storms arrive while you’re here, we’ll reschedule or refund you and add a free rental to your account.

Within 24 hours of the start time (late cancellation): Our activities are at a small scale and fill up weeks ahead. Cancel or rebook at least 24 hours before your reservation. If you fail to adhere to this policy, you lose your credit and will have to pay a $25 rebooking fee to redeem the lost credit. 

If we are forced to cancel due to bad weather, we will communicate the cancellation as above and there is no penalty.

Our Intermediate+ trips and Basics classes are tiring and newer students poop out after one session. Please sign up for only one session per weekend.

If you arrive after the start time, this is a no show and you lose your credit. Novices should arrive at least 15 minutes ahead to get outfitted. Intermediate trips and up should arrive at least 30 minutes ahead.

 

 

 

Thank you for reading our Cancellation Policy. Please email us at [email protected] to assist you.