Cancellation & Rebook Policy

Cancellation & Rebook Policy

We understand that your plans may change.

You can cancel or reschedule up to 24 hours before your session start time at no cost.

If canceling within 24 hours of session start time, the reservation will not be refunded or transferred.

If rescheduling within 24 hours of the start time, a $25 fee per person will be charged promptly and the reschedule must be made immediately.

The reservation cannot be rescheduled at a later date.

If you arrive after the start time or without a valid voucher, this is considered as a cancellation.


Please contact us by email ([email protected]) or by phone (212-924-1788) to assist you.