Cancellation & Refund Policy

Cancellation & Refund Policy

We understand that your plans and the weather may change.

Our Staff will decide on weather cancellation and alert you by email at least 3 hours prior to the start time. You can choose a refund or reschedule at no fee.

You can cancel or reschedule up to 24 hours before your session start time at no cost.

If you cancel within 24 hours of session start time, the reservation will not be refunded or transferred.

If you reschedule within 24 hours of the start time, a $25 fee per person will be charged promptly and the reschedule must be made immediately. The reservation cannot be rescheduled at a later date.

If you arrive after the start time or without a valid voucher, this is considered as a cancellation. Paddlers’ reservation email reminds each person to arrive at least 15 minutes before the start time to get outfitted. If arriving after the start time or without a voucher, that is considered as a no show.

All trips are timed with the tidal current. If a paddler arrives late and the group waits, they will miss the tidal window. This is why we start on time.

 

Please contact us by email ([email protected]) or by phone (212-924-1788) to assist you.